Frequently Asked Questions

Can I tour your place?

Of course! To be frank, we don’t want a client who doesn’t care where their dog will be spending their time. In addition, a visit will allow you to bring your dog in for their tryout day. Tryout days should start at least 3 hours before closing time. Of course, humans can come visit anytime during business hours. Please call us to schedule your tryout day.

Please note: Because we require a tryout day in advance, we will not allow your pup to stay overnight on their tryout day.

Can you train my dog while they’re at daycare or boarding?

Yes! We train your dog to be well socialized, play well in a group, and use good dog manners (like taking a treat nicely and not jumping on humans). If you’re looking for something specific like leash obedience or correcting problem behaviors in your house, those issues will require a private lesson.

I want you to pickup or dropoff my dog at home. Why do you ask for a key and the alarm code?

Our chauffer service is more than door-to-door. It is more like dog bed-to-playtime and is designed to fit your busy schedule. Because you don’t have to be home when our driver arrives, we ask for a key and alarm code (if necessary). As you can imagine, our chauffer service is very popular with our busy clients, so our route is typically full. We have to keep to a strict schedule so that we can make sure everyone gets to their destination in a timely manner. Because our route changes daily, we are unable to pinpoint exactly when our driver will arrive at your house. We do commit to picking up between 8am and 10 am (depending on traffic conditions), and dropping off between 4:30pm and 6:30pm.  Our drivers undergo a thorough criminal background and driving record check once a year.  We are insured for both home entry and dog transport.

Please note that reservations are required 24 hours in advance. Last minute additions or cancellations may result in a higher fee. See your information packet for more details.

My dog takes medication. Can you administer that?

Yes. We can give pills, liquids, powders, sub-cutaneous injections, etc. We don’t believe in nickel-and-diming our customers to maintain their pet’s health. This is included in our basic price.

What stuff should I send with my dog for daycare or boarding?

Our advice? Travel light. We already have beds, bowls, blankets, crates, and toys. So, send your dog’s food so their tummies stay happy and leave the rest to us! If your dog has allergies of which you are aware, please note this on the New Client Form.

What vaccinations do you require?

We require that dogs are current on Rabies, DHPP (Distemper/Parvo), Canine Influenza, and Bordetella (Kennel Cough).  The Bordetella vaccine will be required every 6 months for the sub-cutaneous version, however, the Oral and Intranasal versions are honored for 1 year.  We require the Canine Influenza vaccine to cover the H3N2 strain.  Please note that the first time your dog gets this vaccine, it should be given in 2 doses, 3 – 5 weeks apart.  After that, it should be boostered annually.  Puppies are at accepted at 14 weeks and at least 10 days after their second round of of vaccines.  By this point, they should have 2 doses of DHPP and at least one dose of Bordetella and Canine Flu.  Once an adult dog has a consistent vaccination history for a couple of years, many vets decide to administer Rabies and Distemper/Parvo vaccines on a three-year schedule – this is fine by us. If you use blood-titers, please contact us to discuss.

My dog eats a special diet. Can you do that?

We can accommodate most special diets including prescription food, raw, homemade, and BARF (Bones and Raw Food) diets. We will keep raw / homemade meals in the freezer until appropriate and thaw them in a safe manner. We feed raw food in a stainless steel bowl as recommended by most experts.

My dog protects her food and needs to be separated from other dogs to eat. Can you do that?

All of our dogs are separated to eat. Not only is it safer for everyone, but also reduces the stress for slow or shy eaters.

What if someone else needs to pick up my dog after boarding or daycare?

We ask that you provide us with their first and last name, as well as a phone number. Please let your designated person know that we will ask for ID before releasing your pet into their care.

What forms of payment do you accept?

In addition to cash or check, we also accept VISA, MasterCard, Discover, and American Express credit cards. If your dog comes to play with us on a regular basis, we highly recommend that you place a credit card on file with us so we can make purchasing new daycare packages easy for you.

How do daycare packages work?

Our daycare packages give you one day free for every 9 you purchase. When you purchase a daycare package, your discount is automatically included in the price. As your dog attends daycare, each day will be deducted from the package. When you have 2 days left on your package, you will receive an email from us reminding you to buy a new package. Simply reply to the email with your approval and we will process the credit card on file. You may also pay in person if you prefer. There are 10-day and 20-day packages available for your convenience.

How do pet chauffeur packages work?

Single rides can be purchased on an as-needed basis. Chauffeur services are billed per trip, not per dog; delivering 3 dogs to the same address is considered one single way ride. When you purchase a daycare package, you will get the option to add on chauffeur services for either single way or round trips. Your packages will be deducted per trip, meaning that if we pickup your dog in the morning and you come by our facility in the evening to pick up your own dog, we will only deduct one trip from your package. Round trips, of course, deduct 2 trips from your package. When you have 2 daycare/chauffeur days left in your package, you will receive an email from us reminding you to buy a new package.

I need you to pick my dog up with less than 24 hours notice. Can you do that?

Yes! We understand that emergencies come up and we will drop everything and come pick up your pet. Please note, however, that the fee for last minute trips is $20 per single way ride.

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